Refund Policy
The School of Urban and Regional Planning Alumni Association (SURPA) values the support and participation of its members and aims for transparency in all transactions. This policy outlines the conditions under which refunds may be issued for purchases made through our website (hosted on Wix).
1. Event Registration Fees
Refunds for event registration fees (e.g., networking events, conferences, workshops) are handled based on the timing of the cancellation or what is communicated in the direct event post regarding refunds.
Registration Transfer: You may transfer your registration to another alumnus/guest at no additional charge. Please notify the SURPA Contact Officer (see Section 4) with the recipient's name and email address at least 24 hours before the event start time.
2. Shop Apparel
All garment purchases are final and non-refundable.
3. Donations and Contributions
All donations, contributions, and gifts made to SURPA are non-refundable.
-
Donations are made voluntarily and are considered final once processed.
-
If you believe a duplicate charge or error occurred with your donation, please contact the SURPA Contact Officer immediately. If a verifiable error is confirmed, a refund will be processed promptly.
4. SURPA Contact Officer
All refunds, accidental duplication of ticket purchases, and ticket transfers must be sent to the surpa@torontomu.ca email at least 24 hours in advance of a small to medium size event or less than 150 people. Or at least 72 hours in advance for a large scale event or more than 151 people.